Update by user Jun 05, 2015
All issues are finally resolved . Headlights and camera have been replaced .
Update by user Mar 04, 2015
I have now been told that the backup camera is a manufactures problem and will not be corrected until late March or early April.So Forest River just send out motorhomes with defective parts and doesn't care.
Since it is a manufactures problem it is on all coaches but they sent them out to be sold anyway. I also can not drive the coach at night because of a headlight problem which I have been told hasn't occurred on any other coach. The dealership tried to adjust the headlights but are unable to after consulting with Forest River. I have spoken with the plant manager , warranty manger and others and getting a return phone call just doesn't happen.
I am now filing complaints with the National Safety and Transportation Council and a lemon law complaint.
Forest River has not resolved my problems and when talking with them they are extremely arrogant and try to act like you are at fault and they do not respond to problems.I have owned this brand new 2015 FR3 for 9 weeks and it spent 5 of them in the shop and is still not repaired.
Original review posted by user Feb 06, 2015
I purchased a 2015 FR 3 Class A Motorhome 5 weeks ago and it has been in the shop almost the entire time since I drove it home.
The front end was shaking and it was hard to keep it in the road.I was told it was normal.
The dealer was no help and when I called Forest River it took almost a week to get anyone to call me back. No help in finding a ford dealer that can work on something that size. I finally got ford to find a shop to do repairs. Front end was sticking when driving and out of alignment along with two front defective tires.
My wife and I had to take a day of work to take have it repaired. Had to leave it at two separate shops for three days for the repairs. I had to pay for repairs that came from the factory and then submit to be reimbursed. Now the motorhome is in the dealers shop to have the rear backup camera replaced, headlights repaired at night set so high I had to use fog lights to drive it home, front window shade repaired so that it would roll down all the way, and front heater doesn't work.
Not sure what else I will find but have had to take another day off work and drive it 84 miles one way to the dealership to have repairs done. Five weeks of ownership and three of them in the shop. I have owned other brand motorhomes and never had problems like this and especially new just off the lot.
I have sent two emails and left three phone messages for the service department at Forest River.
While Travis is nice after he calls or emails back usually takes 10 days he is little help in solving problems.
My motorhome is still sitting at the service department of the dealership waiting on parts.
ROC1205 wrote the review because of "poor service,damaged or defective and delivery" at Forest River. Reviewer claimed that he or she lost $1634 and wants Forest River to offer any options to resolve the issue.
The most disappointing in user's experience was customer service, quality control and poor dealer warranty. Author liked the most looks and the floor plan. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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