Not resolved
Diversity of Products or Services

Since our purchased our 2017 38el model we have had some problems with the unit. Two of the most annoying situations is getting things that were told to us about parts that were being shipped to us to correct the problems have not been received and no one will answer our voice or emails.

They concern replacement of one of our slide toppers that failed and the material to repair our fireplace which is falling out and sagging due to forest rivers poor design of this component. All we are asking for is for your company stand behind what you produce and live up to what you say you are going to do!!

Product or Service Mentioned: 2017 Forest River Cedar Creek Champagne 38el Rv.

Reason of review: Damaged or defective.

Preferred solution: Deliver product or service ordered.

I liked: Customer service in parts replacement.

I didn't like: Poor, Problem started in florida still problem in nevada.

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We bought a 2017 champagne 1 year ago and are having the same issues with our fireplace not only poor designer on the drawer it has caused the wires to become disconnected. We are also are having a issue with our refrigerator, it moves while in tow and has caused dimples in the fridge from hitting the counter top.

I'm DISGUSTED and pissed.

We spend all this money for a so called nice forest river and this what we get, poor workmanship and POOR CUSTOMER SERVICE. Never again.


We purchased our 2017 CHAMPAGNE 1 year ago and are having the same issues with our fireplace not only poor designe on the drawer that has disconnected the wires to the fireplace. We also have had a problem with the refrigerator moving while in tow that has caused dimples in the fridge from hitting the counter top.

As far as getting parts from forest river it has be challenging and frustrated. We spent lots of money on a so called forest river RV and this how we are treated, never again.


I have had my Champaigne 4 nights and nothing but problems. Slide topper hung up and can't go all the way out with kitchen ref tv..water leaks in underbelly.

Screws falling out.

I am a sucker to buy my second one.. sure wish I had my money back..

Parma, Michigan, United States #1326074

We took our 38el out for the 1st time and have the same issue with the fireplace. Do you know if they have a solution? Our kitchen faucet sprayed water everywhere (the water pump was off) & our kitchen island cracked just from going down the road.

to Anonymous #1326479

Forest River sent us another inside draw & a set slides/rails. We had local mobile guy to do install. Have not moved unit to see if stays.

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