Forest River - Buyer beware, poor quality of workmanship on our 2014 destination trailer

184 of 670 Forest River reviews

In 2013 we bought a new 2014 Model Salem destination trailer built by Forest River from Fun-N-Sun in Ludington, Michigan. The first season we had these issues covered by warranty with quality repair work done by Fun-N-Sun: Several leaking windows, a leaking shower and a malfunctioning stove. We also had a foul odor in the bathroom which was blamed on a faulty toilet. Fun-N-Sun replaced the toilet which improved the situation but did not correct it and there is a leak under the trailer in our black water system when the tank reaches about 60-70% full.

We discovered when we opened the trailer in 2014 (after winter storage) that the 3 large slide-outs had the floors drop out of them due to being built incorrectly at the factory. Water damage and mold had ruined the nightstands and although it took a long time (over 6 months) the slide-outs were repaired under warranty and the nightstands eventually replaced (18 months later). We also noticed the solid wood cabinet faces had separated at the joints and some split as well (see photos). Many complaints to Forest River have not done any good and our cabinets now look terrible.

When we opened the trailer in 2015 we found that the furnace no longer worked and spent $200 replacing the control board and a GFI plug was out costing another $50 and when the weather warmed up we discovered the AC unit was shot. That is an $800 repair yet to be done.

To sum up, we spent over $30,000 on a brand new Forest River destination trailer that has cost over $1,000 to repair, smells like *** at times, has trashed cabinetry and a dead AC unit. To be fair, Forest River has done a lot of warranty work on our unit which aside from some disappointment and inconvenience on our part is good thing but it does point to appalling quality control issues. Customers have a right to expect better. Now if we can get some resolution on the AC unit, black water problem and cabinet faces, I guess I we will be happy campers.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Diversity of Products or Services
Location
Customer service
Website
Staff
Discounts and Special Offers
More

  • What I liked
    • Floor plan
    • Overall design
    • Trailer
  • What I disliked
    • That they have not responded
    • Initial quality of trailer

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
$1200
Product or service
2014 Forest River Salem Villa Series Rv
Review category
Dealers
review #779312 by
Had an experience with Forest River? Submit review ›
Helpful? 3 Yes 3 1 No 1
Had the same issue 1 Yes 1
184 of 670 Forest River reviews
Comment as anonymous As anonymous or Log in
Anonymous

Feb 07 #1107833

$20 for the control board and $200 to replace. What a deal!

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Forest River. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Forest River.
Filing a new complaint about
×