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Customer service
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Regret purchase. Since this is a 41' "park" type model, all of the problems had to be serviced at the camper location in the campground.

I had to pay all of the "service calls" at $75 per visit. 1 visit to look at the problem and 1 visit to fix the problem when parts came in. $150 per problem. Ordered rear air conditioner.

Never worked. Warranted replacement. Took 3 weeks to get the unit. There is a sensor in the rear of the unit for the rear air.

However, there is a common duct work from front to rear of the camper so both units cool the entire camper. Can not cool the bedroom separately. One of the thermal pane windows had moisture in it. Took 8 weeks for a replacement from the factory.

The furnace fan self destructed in December. Its the 2nd week of February now and still no replacement so still no furnace. The thermostat went out at the same time. 3 weeks to replace.

The cable for satellite TV is apparently broken in the wall. Had to drill a hole in the side of the slide out to get a cable from the satellite into the camper. 8 months now and no one can tell me how to get water to the ice maker. Worthless.

The battery was not grounded. The first time the shore power went out, we had no lights. The black water tank plugged up. Not covered by warranty.

Plumber visit. The awning has a "shield" on it that protects it when the awning is rolled up. This "shield" is sewed into the awning and the stitching leaks like a screen door when it rains. Poor design.

Each one of these events cost 2 "service calls" to the campground. The seller said "bring it in". This is a 41' camper set up for year round camping. Not likely to drag it in every other month for warranted work.

If I had known I was going to have all of these problems with a brand new camper, I would not have bought a Forrest River. Poor workmanship.

Product or Service Mentioned: Forest River Warranty.

Reason of review: Bad quality.

Monetary Loss: $600.

I liked: All of the features.

I didn't like: Poor quality.

  • 2016 Cedar Creek Cottage
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