Forest River
Reviews and Complaints
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Verified ReviewerSo Disappointed
Preferred solution: Fix it
Will not stand behind their trash.
User's recommendation: Stay away from forest River
Structure issues.
Don't deserve even one star! Don't buy anything from this MANUFACTOR!!!
We bought a brand new 2021 Wolfpack toy hauler and it has had nothing but issues from day one. The generator gave us so many issues right from the start, the jacks were installed wrong, the garage door came off during travel, one of the the tires during transport to us was damaged, they didn't replace only patched. We have had a propane leak, now we have fiberglass cracks through out and they refuse to fix!!! Have the extended warranty and a extended 5 year warranty.
We were told the warranty expired in 2022 and they will not fix, even though other manufactures are doing the right thing and taking care of their customers!!
Seems to be something that happens more often than not. Terrible customer service, will never buy anything Forest River again, spread the word!
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Verified ReviewerWarranty decline
- Do not stand behind their products or services
Preferred solution: Repair
User's recommendation: This is several units we have had from Foreat River will not be able to recommend to anyone else
Customer service dissatisfaction
- Poor customer service poor quality
Preferred solution: $100 promised for refund
User's recommendation: Stay away. Poor quality. Doesn’t care about customers
Buying more solar panels and larger capacity batteries.
I want to warn people that are thinking about buying the models that are all solar with the 12v fridge.
If you don't mind buying a bunch of extra solar panels and larger capacity batteries before you go camping then this is not for you.
The manufacturer has a 100 watt solar panel that is supposed to charge the battery to power the system and it doesn't work.
You will need to upgrade everything before you can dry camp or invest in a generator to charge your battery.
If you don't have enough sunlight then plan on just using coolers to store your food.
And since the battery doesn't keep your fridge running all night then don't run your heater either.
I guess you need to research the situation with the solar panels and larger capacity batteries before you buy these new models with the 12v fridge.
User's recommendation: Don't buy unless you research the situation.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about a Forest River dealership and warranty
Purchased a 2022 Forest River Heritage Glen Elite F34RL in July 2022. In those 52 weeks of owing this piece of garage, the RV has been in the dealership, RV SUPPERCENTER in Menifee, CA for 22 weeks.
Weve lost out on 2 vacations, paid storage fees for an RV weve been unable to use and our warranty expires shortly. The dealership owner has been fully aware of our complaints for months , our concerns of warranty expiring and has continued to ghost us. He and his staff are refusing to take responsibility for the shoddy repairs by their service department, sometimes in twice for same issue. The condition of the RV at purchase was visibly bad but we had no idea how badly the workmanship was.
That was discovered on our first trip out. How could Forest River even let an RV off the line in that condition. Then not supply repair parts when needed and even question repairs when pictures were provided to them. The RV Supercenter Parts tech claims she contacted Forest River trying to get a warranty extension but that FR said no.
We dont believe she even made an attempt to reach out . We are beyond disgusted with both RV Supercenter and Forest River.
All they want is your money and provide ZERO customer service. Contemplating legal action at this point.
- Too many to list
Preferred solution: Warranty extension due to amount time in shop for repairs , due in part by both RV Supercenter and Forest River, and loss of usage.
User's recommendation: Run, don’t walk away from RV Supercenter and any Forest River RV
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Verified Reviewer | Mastic, New YorkRpod broken axel
Forest River would not transfer me to customer service, as their phone number doesnt even have a customer service prompt, but they still would not allow us to speak with their customer service. Discussions we did have with FR were frustrating as they blame the dealership for the problem, which is blantantly wrong, proven by pictures sent to FR warranty.
FR apparently does not want customers to talk with their Customer Service, as their actions display they do not care about their product, but are keen to find ways to blame others, even when material proof is provided that shows actual cause.
Have NEVER experienced any company with such poor customer service and such bad care of their product. Remember Buyer Beware, of Forest River.
- Runaround excuse making
- Blame anyone attitude
- Customer service is pitiful
User's recommendation: Buy from another RV manufactured product. Steer clear of Forest River.
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Verified ReviewerPoor build quality
Brand new 2022 24rl XL. 3 days into using this full time the pocket door fell off the hinges.
Next I had to tighten up all the hot water fittings which included having to dismount the shower faucet to tighten the fittings behind it. None of the interior framing is square so do an easy maintenance is not possible. The shelves above the closet rod I'm not even so you can't put a coat hanger on there without having to slide it over to one side first.
Gave up on trying to get warranty work done because they said it would be laid up for several weeks which I couldn't afford to do because we live out of this full time and could not afford to camp out at a hotel.
I'm taking care of most of the repairs and build quality issues myself tried to get reimbursed with no luck.
Recently I just dealt with a black tank dump issue because the grommet for the black tank got stuck in the sewer pipe and created a big issue for me. I would never buy another one nor recommend it to anyone Forest River is just junk.
- All mechanical have been working
- To date
- Poor build quality causing issues with use
Preferred solution: Reimbursed for my labor and parts to fix their poor construction
User's recommendation: Don't buy no matter how good the prices
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Verified ReviewerGood screwed
After owning my forest river salem cruise lite for 2 and 1/2 years my slideout failed and would not go back out. It was also digging into the floor.
After talking to lippert and forest river on parts and manufacturing both sides blamed each other. No one would take responsibility and just blamed me for failed systems. I had nothing to do with the assembly or parts of camper but Dean Blylee of forest river said it was my fault cause I used my camper too much. I would not recommend buying a forest river camper because it has cost me 4500.00 to fix just the slide after going camping 8 times in it.
They will prob respond to this but they really do not care. As the owner of my own business I am glad that I do not treat people this way. All they care about is money not people they deal with.
Sad sad business to be in. I will be putting a different slide system on my unit and will never deal with any of these companies again and I suggest you do not either.
- Dont show you the knife before they stick it in
- Knife hurts
User's recommendation: Do not buy
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Verified Reviewer | Westwego, LouisianaNeed replacement window for rv
User's recommendation: Don't buy Forest River products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Elkhart, IndianaI have not wrote the review yet. But it's not going to be a great review.
- We love the layout
- Bad floors awnings spli
Preferred solution: In a perfect world would like to purchase another trailer. We are afraid with all the things that have happened that it's going to be something else. This trailer was built during Covid and I don't know if the people were drunk or just stupid!
User's recommendation: I will never recommend anyone to buy this trailer
When the paperwork states that it has, it should have it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed information on location of slide controllers
Preferred solution: Information on location of equipment in 5th wheel camper
User's recommendation: Find a working phone number
Scam. No idea you’ll get what you’re looking for
Preferred solution: A users manual for me motorhome
User's recommendation: Stay away
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Same issues with RV Supercenter in Menifee. We have the same unit as you, same issues.
If it looked bad why would you buy it.