Contact Forest River Customer Service
Forest River Phone Numbers and Emails
Toll-Free Number:
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(888) 980-8589
Customer Service:
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(574) 825-7000
Accessibility:
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(574) 389-4655
Forest River Emails:
How to Contact Forest River?
Most Popular Number:
| Total calls: 819 | Issues resolved: 6 | Last call: Mar 24, 2025 |
Forest River Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Forest River Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Forest River is 5748257000. 67% of consumers used this number to address their issues and concerns. Meanwhile, 35% of users reported contacting a real person successfully by dialing the phone number 8889808589.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Forest River may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Forest River Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Forest River is 5748257000. 67% of consumers used this number to address their issues and concerns. Meanwhile, 35% of users reported contacting a real person successfully by dialing the phone number 8889808589.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Forest River may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Forest River mainly because of product/ service, request for information and staff.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Forest River is web@forestriverinc.com. 82% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Forest River Website:
Forest River Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
2745 Northland Drive,
Elkhart,
Indiana 46514-7619
1047 E. Hwy M-86,
Colon,
Michigan 49040
105 14th Avenue,
Middlebury,
Indiana 46540
3000 County Road 6,
Elkhart,
Indiana 46514
Mailing Addresses:
P.O. Box 3030,
Elkhart,
Indiana 46515-3030
P.O. Box 3030,
Elkhart,
Indiana 46515-3030
Forest River Customer Service Reviews
Stay away from Forest River Travel Trailers. Their customer service is awful.
My brand new 2024 Forest River Cherokee Timberwolf 16ML, which is permanently parked, was delivered with the gray water (and black water) pipe broken and they wont send someone out to fix it and they wont pay the full bill to fix it.
Here is my experience.
1. My brand new Forest River trailer was delivered with a broken dishwasher and broken gray water pipe which means the black water pipe is also broken because the gray water drains out the black water outlet; so, because the gray water pipe isnt connected, there is a huge hole in the black water pipe.
2. The dealership gave me 3 numbers to call to get help because the trailer is under warranty because it is brand new, and Im too far away from the dealership for them to fix it. I called each number several times but only 1 number answered and there were no voicemails to leave messages at the 2 that didnt answer.
The people that did answer the phone told me they couldnt help and gave me a new number & email. (So this is contact #4 at this point.)
3. I emailed and called the new contact. The person who emailed me back told me they couldnt help me (in all caps like a lunatic) and gave a different email (contact #5) which was supposed to be directly to the warranty people.
4.
I sent 2 emails to the warranty email address & waited. & no one ever responded.
5. I looked on the Forest River website for a contact and it said call the dealership.
6. I called the dealership again.
They gave me a 6th contacts phone number and email. I sent an email (with pictures of the broken pipe) to explain the situation. Note: I also called but I dialed incorrectly and left a voicemail on a complete strangers phone. Whoops!
But that nice stranger actual texted me the correct phone number 10 minutes later. I got better service from that stranger than anyone at Forest River. Sad.
7. Apparently, my email got forwarded around and after almost a week of waiting, a Forest River representative told me they cant send a tech out and gave me a list of mechanics who might help.
And the representative told me to review the warranty; so, I dont violate some condition and cant get reimbursed.
8. I reviewed the warranty & learned that the warranty wont cover the full cost of the repair for a problem that existed when the brand new trailer was delivered to me. (Have I mentioned the trailer is new and has never been used? 
)
9.
I looked at the list of mechanics. The closest one is 60 miles away but most are 100+ miles away. No mechanic is going to travel 120 miles round trip to fix a pipe on a trailer. Recall: The trailer is permanently parked and the Forest River rep was told this repeatedly.
9.
I reached back out to the Forest River rep and (and I was pretty irate at this point - so I wasnt super nice - cuz Im only human) explained I need a real solution that will actually fix the brand new Forest River trailer that was delivered to me broken. I explained no mechanic is going to travel 120 -200 miles (round trip) to fix the pipe on the brand new trailer. I also pointed out that it is ridiculous that Forest River will not pay for the entire repair cost. I asked for a real solution that will actually fix the brand new Forest River trailer that has never been used and cant be used because it was delivered broken.
Note: Im not off the grid. Im on the CA coast.
10. I got no response. None.
11.
So I now have had a brand new Forest River trailer for almost 2 months that I cannot use and that has never been used because it was delivered to me broken & I am, of course, still paying for it.
Do not buy from Forest River.
They do not stand by their products or provide any customer service that will actually fix problems & their warranty is useless. You are throwing money away if you buy from Forest River.
Not only is the crafting and material quality poor, but the customer support attempting to get parts is also ridiculous. With this children's toy construction, you will need to replace many parts very soon.
Don't purchase this! Anything else out there is better than this joke.
How Good is Forest River's Customer Service?
Summary of Forest River Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Forest River?
Product/ Service Question:
- “Camping and heater not working”
- “To purchase manual”
- “Dealer not taking care of warranty.”
Request for Information Question:
- “We need to find out how to turn up water temperature?”
- “Looking for a Vin number on fifth wheel”
- “Question about windows”
Staff Question:
- “Customer service”
- “Lack of service satisfaction”
- “To talk with customer service which disconnected our call”
Shipping and Delivery Question:
- “Location water bump in Salem 28 View 2024”
- “Find location of vin # on abandoned camper”
- “VIN number location”
Return/ Replace Question:
- “Need replacement window”
- “Need a replacement window”
- “I need a replacement window for my rv”
Payments and Charges Question:
- “Need to send invoice for repaired heater to warrant department for payment of replacement part on heater need information on where to send invoice”
- “Copy of receipt for my purchase of a 2022 rv”
- “Reimbursement”
Account Question:
- “Need interior paint codes for my Riverstone legacy”
- “Need a key code”
- “Paint code”
Employment Question:
- “Sendw2”
- “Go Power and Wi-Fi Ranger orientation 2021 MiniLite”
- “Employment”
Cards Question:
- “Compare cedar creek and cardinal”
- “Need interior parts for 2017 cardinal”
- “Parts for my fifth wheel ..Cardinal made by Forest River”
Website/ Application Question:
- “Updates on my application”
- “Application issues”
- “I am calling to ask how you install your awning on your fith wheel campers with strip lighting”
Refund Question:
- “Refund check”
- “Suppose to get a refund--said it is processing--it's been 7 weeks”
Other Question:
- “My Puma destination trailer Is all screwed up.”
- “Fridge”
- “Vin number”
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