Contact Forest River Customer Service

I bought a east west class c motor home in feb.2024. That unit spent more time in the shop then in my driveway and campground combined.

There customer service is worse then there quality control. First off the wiring looks like a blind man teaching a 1st grader how to do the work. The purpose of a hose clamp is to hold the hose on what you are hooking it to and not to look like a wedding band at the base of your finger. No pride what so ever in the factory workers work.

Customer service is just as bad,we had some chassis issues took it to Ford and called Ford motorhome and was told I had no warranty it belong to forest river. The dealership I bought the unit from also called Ford and was told the same thing. I contacted forest river and was told I had to call Ford. What part of the conversation the customer service manager did not understand when I explained myself and the dealer called them she did not understand.

The response of the customer service manager was that I had to call Ford that forest river does not make phone calls. There quality is junk,there work ethics is below par,there bride in there work and product is not there. If I was the ceo of this company I would start holding people more accountable or hit the road. The poor dealership has twice as much work to do because of forest river.

Needless to say I will never by a forest river product and I will do my best to talk people from buying one and having to go through the same bs.i went through.

And my rv is back in the shop again for warranty work as I write this. Thank God for the extended warranty I bought,or I would be paying for warranty work on a year and a half old class c motorhome.

No resolutions. Not their problem.

My warranty is with Forest River not there vendors. See if they involve there supplier.

Do not buy a Forest River. They suck on warranty issues.

I bought a 2024 and noticed they left a screw before laying down the roof fabric. This was an $800 fix! They denied it because it hasn't torn *** in it yet. I even offered to pay half to get it fixed so later on down the road I wouldn't have to worry about it.

Denied! Poor customer service.

Actually Forest River makes a good product I believe. Their manuals though seem to be very broad based or nonexistent.

When you spend north of $300,000 for something as complex as a 41 diesel pusher motor home, youd think it wouldnt be that big a deal to provide a manual and videos to explain how everything works, like the AquaHot system; the various TV/Satelite/DVR systems; the water system. The multifunction screen.

But no, whats available is basically a one size fits all manual that doesnt address the specifics. People that have never owned a coach as well as people that own perhaps a ten year old coach get no help from the documentation Ive seen and a 1 hour walk through by the salesman that doesnt want to be there isnt helpful at all either.
In my case, the dealer Lazy Days of Tulsa was the real villain.
Forest River Warranty folks have been helpful and I have no complaints with them.