Product: Forest River Customer Care Clear all filters (11 of 11 reviews match)
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The se F levelling system had incorrect document in RV and the company did not know what to do or how to support as new versions in the rig. Not even a decent battery the one supplied wouldn’t light a cigarette lighter let alone power the RV.......idiots......plastic and soft wood crap....all of it.... Forest River...
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Product
Forest River Customer Care
I didn't like
  • Service mr oliver
  • Forest river service or
  • Forest river individuals
#1141006
We have had a lot of other craftsmen ship issues that have been adjusted by our local dealer but are constantly reoccurring. I have dealt directly with forest river and they always assure me they will take care of the problem, but once I take it to the dealership they...
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Product
Forest River Customer Care
I liked
  • Layout
  • Size of travel trailer
I didn't like
  • Product quality
  • Quality nor workmanship
  • Customer service and refusal to authorize warranty work
#1102745
not by Forest River, but.....try to help consumers out at our dealership get their units fixed. We never can get the proper hours approved by this company to properly fix the issues. People buy RV's to use them. Not so they can have their RV in a shop all camping...
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Anonymous
Anonymous

I totally agree

1.0
Millersburg, Indiana
Product
Forest River Customer Care
#1101059
Campers world, absolutely terrible , no service, no returned phone calls, Absolutely useless once they got our 120,000 Call Georgetown with problems , no return phone calls, no e- mail responses , totally ignored by both these organizations. I would never buy again from forest river...
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Anonymous
Joe Gilliam

2016 Cedar Creek 5th wheel no issues first 11 months, slides want extend, took it to *** Gore RV in Jacksonville, Florida for warranty repair. It has been there for 1 month wi...

Ocilla, Georgia
Product
Forest River Customer Care
#1074262
First off, I read through a number of posts on here and let me start by saying nobody wants issues with their trailer, me nor Forest River as I found out though out my repairs. I purchased a 2016 Salem Villa 402QBQ in 2015, I found a number of quality control issues...
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Anonymous
David Spence

Same song and dance. I just bought a 2017 Wildwood one week ago and regret it already. This is about this worst manufacturer quality I've seen. Everything in the trailer has t...

5.0
Product
Forest River Customer Care
I liked
  • Service and forest river standing behind their trailer
  • Great customer service
#997738
After a bit of back and forth nice dialog with the rep, they said they will be sending me 2 new keys and a replacement lock at no charge and apologized for the inconvenience. The customer Service rep I worked with was Neena Akers Forest River Surveyor and R-pod Parts...
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4.0
Product
Forest River Customer Care
I liked
  • Customer service in parts replacement
I didn't like
  • Management in lompoc dishonest scammers unsafe assembly
#988120
Forest River - Forestriver does not care
We have contacted forest river multiple times for the fading issues on the stud lines of the frame. They say it is past warranty. The trailer is only 3 years old and is covered every winter. They refuse to get back to our rv dealer and every warranty concern was pretty...
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LadyScot
LadyScot

It is out of warranty. How much are you willing to pay to fix it?

Anonymous
Anonymous

"Fading"? Fading outside of warranty?? Seriously???

Product
Forest River Customer Care
#980150
It took a few calls to the Forest River Claims manager to get an answer. At first it was sorry it is out of warranty. I sent him a written explanation from the repair shop and pictures of the screw in the platform and a picture of the hole in the tank. Then he...
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4.2
Product
Forest River Customer Care
I liked
  • Stepped up after the warranty was done
#980037

Why do you not return calls and why hang up on a person this is *** and no customer service person do you sleep at night after NOT telling anyone anything.It would not hurt to just see what the prob is you don't have to fix it just stop hanging upand maybe you could...
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Anonymous
Anonymous

We have had the same problem with Forest River Cedar Creek rep not returning phone calls. Greg & Donna

2.2
Nelson, British Columbia
Product
Forest River Customer Care
I liked
  • Salesman was nice
#891232
I highly recommend you stay clear of Forest River products I should have done my research so I really can only blame myself for giving this second rate company my money. again do not buy Forrest river . I wont even sell the thing to get rid of it I wouldn't want my...
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2.5
Product
Forest River Customer Care
I liked
  • Trailer
  • Overall design
I didn't like
  • After the sale
  • Poor quality product for the money
  • Product quality
#882021

Forest River Customer Care Review

#860871
Worse customer service I have ever received in buying anything.
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