We also purchased the exact same model (2016 sanibel 3701) from Fun Town RV in Houston tx. December 2015.
Hole in the freshwater tank from the factory. March we contacted dealer that the black water tank leaking, indicators not working. Our shower leaked. The sent a tech to look at it and for 4 months we waited on parts.
Contacted forest river and they were never order. When we decided to check functionality to take it to another location we discovered the bedroom slide will not close all of the way. Made an appointment with another dealer for forest river and they had it from oct 10, until November 25th made no repairs, blamed forest river on not approving warranty. Took it to Fun Town RV on Cleburne tx, November 25, they assured us they would quickly order parts and make repairs.
We have spoken to Fun Towns service department weekly since, they have nothing but excuses and lies. We have been in contact on the phone and through email with Forest River since May. They are friendly and act helpful but nothing has been resolved. This will be the 9th week that we have had the rv in the service dept at Fun Town in Cleburne tx, with no resolutions.
After speaking to Forest River several times today they have also given up. The Forest River rep contacted the service dept. they cannot repair the slide(probably because they just looked at it week 8 of having it) and told us there is nothing else that they can do to help. It has a 2 year warranty, 1 year in and having wasted 10 months trying to get warranteed repairs done Forest River cannot help us anymore.
So we have a 70k (plus interest we have paid the bank over the course of a year)5th wheel we cannot use. If the manufacturer refuses to help, the dealer cannot and will not honor warranty I do not think there is another recourse than just to hire an attorney. Do not expect forest river to effect change or actually help in any way.
They are friendly, and act concerned, but simply giving up and saying we are sorry should not be an option with a company that large offering a 2 year warranty. If anyone knows of a class action lawsuit please comment on this message.
Product or Service Mentioned: Forest River Rv Repair.
Reason of review: Order processing issue.