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I purchased a new 2018 Coachman Prism Class C Motor home in Florida where I reside, with a one year new vehicle warranty on the coach. I expect, like most RV owners, I use my coach outside the neighborhood of the selling dealer.

I traveled from my home to Vermont to camp for the summer. During this travel I experienced 2 problems that are covered under the warranty. ( slide problems and the radio does not shut all the way down after vehicle is turned off and runs the chassis battery dead when stored ) There have been other problems that I corrected myself.

I was shocked to learn that Forest River dealers are not obligated to perform warranty work on units that they have not sold new.

So unfortunately, I am finding out that the dealers refuse to do the work, something about not being reimbursed for the actual total time it takes to correct the problem(s) I did find one dealer who was willing to do the warranty work as long as I obligated myself, before the work was started, to pay the difference.

Quite the warranty huh? You might want to rethink buying a new RV from Forest River....that of course is if you plan to travel with it.

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Anonymous
#1505710

Thank you for the information

Anonymous
#1505216

Totally agree. We have filed a complaint with the BBB against them. I wish everyone that has problems with them would do the same.

Anonymous
#1500806

totally agree...salesperson was great after that you cannot get anyone to respond or take any responsibility for your purchase.Purchased at Camping World, Concord,NC

Anonymous
#1499025

Sad, the way they treat one after buying.

Anonymous
#1498618

Why would that "shock" you ? Dealers exist to sell new vehicles.

They will service those because they are contractually bound by the manufacturer to do so. A used piece of equipment is the last thing they want to deal with , although I personally would continue to service them because the most profitable thing one can sell is labor.

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