Not resolved

Just bought a new Rockwood 2104S this year and our third trip a sliding window shattered after lifting 1/8 inch making a big mess with small shards of glass everywhere. Called my dealer and had to provide a picture for them to send to Rockwood.

They replied that the window was not under warranty but they would supply a whole new window "in good faith" but not cover the labor.

The window has arrived after only a few weeks but I'm going to install it myself. Tried adding pics to this review but sorry there are apparently too many MB.

Product or Service Mentioned: Forest River Warranty.

Reason of review: Warranty issue.

Preferred solution: Let the company propose a solution.

I liked: Looks and the floor plan.

I didn't like: Having to install myself to avoid labour charge.

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