Not resolved
1.0
Details
Customer service
Product or Service Quality
Warranty
4 comments

We purchased our first trailer, a Forest River Salem Ultra-Lite in September of 2016 from a non-local, in state, dealership and were told we could have it serviced at any Forest River dealership and that the trailer has a one year, factory warrenty on materials and service. We also purchased the extended warrenty coverage.

After having our trailer for three weeks, having taken two outings with it, we realized there were items which were not functioning or were not properly installed, so we made an appointment with the local dealership to have the work done. The appointment was scheduled for October 4, 2016 to fix loose light & crooked light switch covers, reglue/attach loose ceiling and floor moldings, reattach metal molding to end of murphy bed, repair the fresh water, grey, and black tank sensors (did not work), correct problem-when filling the fresh water tank the water "squirted" back out of the fill hole (dealer said need to lower tank because there is a kink in the hose), and the shower stall surround is loose all around the top and bottom (water can get behind surround). After waiting a week for corporate's OKAY for dealer make repairs (to learn if all is covered under factory warrenty-DUH 2017 trailer-why question?), nothing has been done yet!!!! Today, November 11, 2016, the trailer is still sitting in the dealership's lot awaiting paneling for behind the improperly factory installed shower wall and to complete work on other items.

We were told the parts take approximately 14 working days to arrive, and would arrive at the dealership on November 7, 2016; today, November 10, 2016, the parts still have not arrived. The plan was to have the repairs done and take the unit out at least one more time before winterizing to see if everything was working correctly and the repairs were done. At this rate, we will probably not know until spring the status of the repairs, and who knows, maybe we will need to take it back and wait several more weeks before work is completed-warrenty will be expired almost before we get to use the unit. Now we are looking at the problem of the trailer not being winterized and we cannot get it off of the lot (told service manager we wanted to pick it up to winterize it but when we got there it was parked in by other units and the dealership was closed).

So, we have owned this trailer 3 months, and have not been able to use it for the last 4 1/2 weeks. Seriously this is a BIG problem and apparently corporate's customer service doesn't care.... not a priorty....at the bottom of their list!

POOOOORRRRRR at best.

This person wrote the review about Forest River. Reviewer claimed that he or she wants Forest River to offer any options to resolve the issue.

Author liked the most love the little trailer. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Forest River and forest river rv repair for you to read. This information may help you with your purchase decision.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Selinsgrove, Pennsylvania, United States #1253349

Did not buy out of state! We have it with a small local dealer, who is honoring the warranty!

Parts are slow coming from supplier; we brought it home for a week to winterize, but it is now Dec 10 and still with local dealer. Good thing we had not planned winter trips!!!!!!!!

Anonymous
Morris, Illinois, United States #1241131

Awwwweeee the local dealer won't do warranty work? That's what's happens *** when you buy out of state, good luck getting no where.

Chrisf65
Liberty, South Carolina, United States #1240174

If you have it at camping world, there you have your problem. Find a small local dealer - they do much better and appreciate you as customer.

Anonymous
#1238938

I have the same problem as you. We have had our RV for almost a year.

The roof has a leak and needs to be replaced. We got it ok from Forrest River for repairs September 14, 2016.

It is sitting like yours waiting for the parts to come in.

They were ordered a month ago, but still waiting for them.

We are sick to our stomach for purchasing a Forest River XLR Toyhauler.

If we get it back before next year, we are going to trade it in. These people have no customer service!

You May Also Like