We purchased our FR Wildcat 35WB in March'17. After one summer of use, it developed a very large soft spot in the floor.
When we took the camper in for repairs, FR denied our repair claim stating that all campers have soft spots above the holding tanks. After contacting the company personally, they asked for more pictures. Once the pictures were submitted, we were told we had to wait until the manager returned from vacation. It has taken six weeks of back and forth, between our repair people and FR, but they are still refusing to fix the floor.
The most recent email state's that our repair center-who is a certified FR repair center- has been denied again. If, and that's a big IF, the manager decides that they'll fix the repairs, FR will pickup the trailer and take it to their factory in Indiana, Illinois...? to complete repairs. In the meantime we're out our fifth wheel for both spring break and Easter break, not to mention we're relocating in six weeks, and will FR deliver the camper to our new home three states away?
Anybody's guess at this point.
This has been one of the most irritating and infuriating transactions of my adult life. If asked, I would never recommend Forrest River to anyone based on the ineptitude of their warranty department, their lack of customer service after the sale, and the overall quality of the product.
Product or Service Mentioned: Forest River Rv Repair.
Reason of review: Warranty issue.