2 Cardico Dr, Whitchurch-Stouffville, ON L4A2G5, Canada
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Purchased a brand new 2017 Palomino Columbus 386FK, a very high end residential 5th wheel from McKenzie RV in Stouffville, ON, Canada. The only thing high end is the price tag.

Water and damp in both the bedside slide and kitchen slide, mold in the bedside slide, door frame damaged from where someone installed a bolt backwards on the steps for the back door, wooden valances falling apart, trim work falling off, appliance garage door stuck and veneer coming off, lazy susan corner cabinet door/shelf installed so the screws on the bottom are ripping at the wood of the door, theater seating side panel flaps because it's not screwed down, various screws, bolts and debris found under every piece of furniture, the pull down kitchen faucet gets caught on the shelf below it, can't turn on the heat because it only connects to the a/c and blows cold air, double checked to make sure it is turned to heat electric for both zones and still just blows cold air through the a/c ducts. The to top it off, went to dewinterize it today to take it for the long weekend and water every where in the basement compartment! Every single connection spraying water all over electrical, all over the floor and walls, every single connection does not have a gasket on it and is cross threaded. Call the company I bought it from and they tell me to get in touch with Forest River because I'll get more traction than they will with warranty issues...

I can't even get Forest River on the line. I will be contacting my lawyer. The amount of money I paid for this unit and the complete and utter lack of care taken in producing this unit, not to mention the total lack of concern by the company I purchased it from, is apparently a standard issue for this manufacturer.

Save yourself a lot of heart ache and tears, don't buy from McKenzie RV and DON'T BUY A FOREST RIVER PRODUCT. Perhaps you should fire the entire quality control line or maybe you don't have one and should hire at least one person to double check the units BEFORE they leave the factory.

Product or Service Mentioned: 2017 Palomino Rv Columbus 386Fk Rv.

Reason of review: Damaged or defective.

Monetary Loss: $86000.

Preferred solution: Let the company propose a solution.

I liked: Layout of the camper when purchased, Trailor layout.

I didn't like: Drain overflow right above electrical plug.

Company wrote 0 private or public responses to the review from May 19.
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Anonymous
#1599184

Good Morning Tamara We have completed the winterization on your 5th wheel the total, because of the ice maker and washer, is $492.18, we also had to change the anode on the water heater as it was totally disintegrated,. With regards to the warranty work, because we are no longer a dealer we are unable to do anything about it, I did contact Forest River and they stated that they know about the necessary repairs.

They also thought that the unit was back at the selling dealership. I gave them your email and they are to get in touch with you. I mentioned that you are willing to take it to the factory and the lady I was talking to was contacting their service department for an update. She also stated that they do not really have a customer service department, but they are working on getting you looked after.

I have to ask you to come and pick up your unit as we can not, unless you want to pay for storage, store the unit here in our yard.. Sorry for any inconvenience this may cause you. Regards Janice -------- Original Message -------- Subject: RE: RE: 6007829 Date: Wed, 7 Nov 2018 16:10:14 +0000 From: Alexis Butler To: "Thomas A. Jennett" Cc: "Janice," "Sandra, "Jennifer Shenefield" Thomas, The unit is currently at Gordon Trailer (CC’d now on the email as well).

Just looking for an update. Thank you!!! From: Sandra Sent: Monday, November 5, 2018 4:13 PM To: jshenefield@forestriverinc.com Cc: abutler@forestriverinc.com Subject: RE: 6007829 Hi Jennifer and Alexis, Not sure what is going on with the claim approval? I did request for - Approval on WEB3048130 – is for part cost only no labor.

I just received a notice that the claim has been denied? Please advise if you will be covering the part cost. Regards, Sandra From: Jennifer Shenefield [mailto:jshenefield@forestriverinc.com] Sent: Monday, November 5, 2018 1:46 PM To: Thomas A. Jennett Cc: Alexis Butler ; sandra Subject: 6007829 Importance: High Thomas, dealer is requesting service availability here @ the factory.

Please review the email below and advise how soon you could schedule. Dealer, once Thomas responds with the factory availability for service, please discuss with the owner and advise us whether dealer will be proceeding with the repairs, or if retail will be bringing unit here for scheduled appt (TBD/depending on availability) Thank you, Jennifer Shenefield Columbus Warranty Manager Phone 574-825-3161 Please provide last 7 of vin in subject line VIN Recall Search: http://www.forestriverinc.com/RecallSearch.aspx Interactive Manuals: http://www.forestriverinc.com/manuals/index.aspx Helpful How To Videos: http://www.forestriverinc.com/videos.aspx Machine generated alternative text: / oluanbus by From: Sandra

Anonymous
#1599181

UPDATE: Hi Sandra (SHE'S THE NEW WARRANTY MANAGER AT MCKENZIE RV) As instructed, your tech has called and spoken to my husband. I was not present during the conversation but have been told by both my husband and his co worker who WAS present and hearing the call that it has been said that we would be better served to take the unit to the Forest River plant in the states to have all the issues looked after since they have all the parts right there.

My problem is now this. I have left several messages for Forest River to call me and no one has. I asked you right after the whole Bonnie (Woody's Trailers) incident if it wouldn't be easier for us to just do exactly what your tech is telling my husband to do and asked to see if you could get Forest River to call me to set something up but I have the feeling they want you to deal with it which is why we're still going back and forth on this. At the end of the day, I have spent in excess of 80,000.00 for this unit and feel like I'm being just casually tossed around like someone's rag doll.

Can you please ask Forest River's customer service department to call me to set up a date to have all these warranty items taken care of or to give Gordon's Trailers permission to do the warranty work so that McKenzie RV is no longer involved with these initial issues? I have carefully read the manual including welcoming letter and warranty, know that I purchased an extended warranty on this unit and also know that it says the following in the welcome letter. Your dealership personnel should be able to answer any questions or concerns you may have regarding your new product. If your dealer is unable to do so, please feel free to contact our Customer Service department for assistance.

Your dealership will provide you with the appropriate contact information. I am also aware that the warranty should start when I picked up the unit not the date of purchase. Since my claim was started the same evening I picked it up, (Saturday, April 7, 2018) it will be ongoing until it's resolved and not stale date. My issue is now this.

If I can't get resolution from the company I purchased my unit from (which I know you are trying to do) and am being told by their own techs to bring my unit to the manufacturer, how can I do this if I can't even get the Forest River customer service line to return my calls? What do I do now, next and in the future? I truly am not being difficult yet this has been on going since we picked up the unit in April 2018. It is a long way to travel either to see you or to see the factory, which is one of the reasons why I trusted the welcome letter and warranty on their website that we could contact them or a closer Forest River dealer to handle issues.

I also realize you are doing the very best you can given that you were tossed into this after the claim had been started. I am truly appreciative of everything you are trying to get resolved for me and feel that you should know that. I am hopeful (still) that we will be able to get these issues fixed and that between you and Janice over at Gordon's, someone at Forest River will own up to their responsibility and take action.

Please keep me in the loop and I will talk/email you as soon as I hear anything. I have cc'd Janice at Gordon's on this so that everything is transparent and none of us are doing double duty

Anonymous
#1501442

I purchased a new 2018 FR Wildwood 282QBXL with a slide and have had it in at CW many times to have a slideout leak fixed. They wouldn't do anything without permission from FR so it took 3 months of me yelling at FR to get anything done.

It has now been 6 months and my trailer still leaks. It is back at CW once again and FR sent the wrong parts then said they would send them in two days. No parts. FR has terible customer service even when it is under warranty.

I am now contacting a lawyer to look into the Magnuson-Moss Warranty Act since I have not been able to use my camper for 6 out of the 9 months that I have owned it.

Let me know if you get anywhere. Forest River is a terrible company!

Anonymous
to Tom P #1502376

Here's an update after finally taking the unit out for your first weekend since none of the warranty parts have shown up.The kitchen slide sinks were not draining and the galley tank was not filling up at all. After removing some panels, my husband discovered the drain line to be almost folded in half and not secure at all.

Every time the slide was moved in or out, the flex line that was 3 times the length it needed to be was being pinched because all the clips to hold it up had snapped.

When he finally got it unkinked and repaired, he went to drain the galley tank as well as the other grey tanks only to discover that the lines are plumbed backwards so he ended up dumping the black tank into the grey leech pit! What a mess!

Anonymous
to Tom P #1599691

Hi Tom, I'm still fighting the battle but have updated this post leaving in Forest River's customer service manager's number and email, Hope your fight is going some place other than on the back burner!

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